In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Frequently Asked Questions
First of all register to get our TACHO•API manual. Then we will provide you with an exclusive API key which is necessary to communicate with our service.
We are ready to help you out with implementing this feature. There are various ways to implement that. It’s possible to do that via CAN-BUS or directly via fleet management interface – pin D8. This data is not acceptable by law enforcement but it’s necessary for real-time infringement analysis. Law enforcement officers require DDD files downloaded from driver cards or internal memory of a digital tachograph
Yes. You can download driver card files via TachoTerminal+ reader. It is compatible with most on-board GPS devices. New models of digital tachographs let you download files directly from digital tachographs and driver cards inserted into them. But not all of them are able to implement remote authentication.
Every download must be authenticated via company card inserted into smart card reader in the office. It is more relevant to implement remote driver card download feature because transportation companies need to download those files at least every 29 days. Internal memory files need to be downloaded every 90 days – that is only 4 times a year.
No. Only from driver cards.
Perfect. Register and download our TACHO•API manual. After implementing our service your customers will be able to generate reports on tachograph data including driving time analysis according to Regulation 561/2006. You are also able to implement our Alerter Service which sends advice on how to avoid infringements and penalties. Everything with your brand.
Yes. We have 17 different tables of penalties.
TACHO•API has the following tables of penalties:
Austrian, Bosnian, Croatian, Danish, Dutch, English, Estonian, French, German, Greek, Hungarian, Latvian, Lithuanian, Polish (old and new), Portuguese, Romanian, Spanish (old and new), Swedish. Italian, Luxembourgian, Slovenian, Belgian, Irish, Czech, Belgian are under development.